My Cancellation Policy
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Due to small class numbers and the uncertainty caused by the pandemic, keeping the classes as full as possible is essential and so I run a no cancellation or refund policy for single bookings. This is so I can keep the class running for those who have also booked, as well as keeping the atmosphere fun and interactive.
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For individual bookings, I do not accept refunds or cancellations. If you can't make it, please let me know so I can fill the space, or pass on your ticket to a friend to come so you don't waste your money! Please let me know if you decide to pass on your ticket.
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For anyone booked on for the block of 5 classes, please give me notice latest by the Monday of the week of the classes, and ideally one week before the class. If you cancel, or need to rearrange later than the Monday I will have to count the class as one of your 5.
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If ill, or you've caught Covid and you find out later than the Monday before the class, unfortunately this will also be counted as one of your 5 classes.
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The only exception is if you have a medical emergency that requires hospitalization, in which case you are entitled to a refund.
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If I have to cancel a class, your booking will be automatically rolled over to the next available week. If you have booked a single class, you are entitled to either have your class rolled over or to a refund. I will be in touch as soon as I can in advance of any cancellation.
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I hope these rules make sense. Ultimately I want those who come to have the best experience possible.
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Charmaine x